Frequently Asked Questions

How Do I Buy Online?
Shopping with Stockings123 could not be made easier. All you have to do is browse our website, select the item you would like to purchase, chose your size and colour (if applicable) from the drop down box and add to your cart. Once you have added all the items to your cart, click on view your bag and continue to the checkout.

How Can I Pay For My Order?
You can pay using most major credit and debit cards in UK: MasterCard, Visa, Solo, Delta, Visa Electron, American Express, Switch, we also accept payment via PayPal.

How Do I Make A Payment?
To make a payment on stockings123 could never be easier with our one step process for all your details, here you will be able to update your billing / delivery address and shipping type, once you are happy you will be transferred to Sage Pay for secure payment.

When And How Is My Card Charged?
Your credit or debit card is charged upon receipt of your order and will show a payment to "Creative Industries UK LLP". If for any reason your order status will show as payment unsuccessful

What Appears On My Credit Card Statement? 
To protect your privacy the words "Creative Industries UK LLP" will appear on your statement.

Promotion Codes
If you have a promotional code you can use it during the checkout process to obtain your discount which will be applied before you make payment. Simply type the code in the discount codes box when prompted in your shopping cart.  Currently only one promotional code can be used per transaction.

When Will My Goods Arrive?
All items are sent using royal mail 1st class, therefore any orders placed for items in stock on a weekday before 3pm should generally arrive with you the day after dispatch*. If there is any issue regarding your order we will endeavour to contact you within 48 hours of receipt.

*These are average times we cannot control the length of time it takes for Royal Mail or your local postal carrier to deliver your package

What About Multiple Items Per Order?
If you order multiple items and one item is not in stock we will ship the garments that we do have in stock to you and place the out of stock item into backorders. These will take a further 7 to 10 days for you to receive them. We will not charge any extra postage for this.

How Will The Goods Arrive?
You can be sure of total discretion since all parcels are sent out in plain packaging with no mention of what's inside or our Trade name. A small returns label indicates the sender as Creative Industries UK LLP

Can I Place An Order And Have Them Sent Direct To Someone Else, As A Present? 
Yes. Simply enter a different delivery address when you checkout. If you do not want the invoice within the package let us know as soon as possible and we can have this done for you.

Can I return goods for refund or exchange?
We will happily exchange or refund any hosiery product that is defective, or that you return unopened in its original condition within 14 days of receipt. As long as the package has not been opened, or had the seal broken, and is within 14 days of purchase, we will accept the return. In addition to this items from the Sale Section are not able to be returned. 

We cannot accept non-faulty hosiery items for return if the package has been opened. Due to the intimate nature of these products they cannot be re-sold and would have to be discarded. 

For any further information on our returns policy please see our full terms and conditions